Privacy Policy & Cookies

Last updated: August 2026

1. Introduction

I'M Powered Centre For Counselling & Well-Being ("we", "us", or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website (impowered.in) or use our services.

2. Information We Collect

We may collect the following types of personal information:

  • Personal Details: Name, email address, phone number, and WhatsApp number when you fill out our intake form or contact us.
  • Health-Related Information: Details you share about your mental health concerns through our intake questionnaire, solely to help us recommend appropriate support.
  • Usage Data: Information about how you interact with our website, including pages visited, time spent, and referring pages.
  • Device Information: Browser type, operating system, and device type for analytics and improving user experience.

3. How We Use Your Information

We use the information we collect to:

  • Respond to your enquiries and match you with the right therapist or counsellor.
  • Provide, maintain, and improve our counselling and well-being services.
  • Communicate with you about appointments, sessions, and updates.
  • Analyse website usage to improve content, functionality, and user experience.
  • Comply with legal obligations.

4. Data Protection & Security

We take the security of your personal data seriously. We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. All sensitive information shared during therapy or through our intake process is treated with the strictest confidentiality in accordance with professional ethical standards.

5. Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

  • With your explicit consent.
  • With members of our clinical team to provide you with the best possible care.
  • When required by law or to comply with legal processes.
  • To protect the safety of our clients or the public in emergency situations.

6. Cookie Policy

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device when you visit our website.

Types of Cookies We Use:

  • Essential Cookies: Necessary for the website to function properly. These cannot be disabled.
  • Analytics Cookies: Help us understand how visitors interact with our website by collecting information anonymously.
  • Preference Cookies: Remember your settings and preferences (such as popup dismissals) to provide a more personalised experience.

Managing Cookies

You can control and manage cookies through your browser settings. Please note that disabling cookies may affect the functionality of our website. Most browsers allow you to refuse or accept cookies, delete existing cookies, and set preferences for certain websites.

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable laws and regulations. Therapy-related records are retained in accordance with professional guidelines for clinical documentation.

8. Your Rights

You have the right to:

  • Access the personal data we hold about you.
  • Request correction of inaccurate personal data.
  • Request deletion of your personal data (subject to legal and clinical obligations).
  • Withdraw consent for data processing at any time.
  • Lodge a complaint with a data protection authority.

9. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to read the privacy policies of any external website you visit.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this page periodically to stay informed about how we protect your information.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us: